All products are bespoke and customised to your requirements therefore we do not accept returns due to ordering the incorrect size or colour please check the description and your order carefully before placing.
Please ask if you are unsure of colour choice as I am always happy to help and colour charts are available on the website, please note due to monitor differences colours can vary slightly which we are not responsible for any discrepancies.
Earrings cannot be returned due to hygiene reasons.
Items are sent by second class recorded delivery within 14 days of being ordered. Please be aware that these are individually hand made to your preference so can take time please ask if needed by a specific date.
If you require any further help with your order please ask.
Returns are accepted if the item is faulty but must be returned by recorded delivery within 14 days.
Please ensure any items returned are done so by recorded delivery as we cannot be held responsible for items lost in the post.
Items ordered in error will need to be returned by recorded delivery within 14 days and you will be responsible for paying for postage for the second delivery if reordering.
Please ensure all items are hand washed gently in no higher than a 30 degree temperature this is to preserve the Swarovski® crystals.
Should any crystals become dislodged please contact us for advice we are happy to help with any issues and you must return the item by recorded signed for delivery.