All products are bespoke and customised to your requirements therefore we do not accept returns due to ordering the incorrect size or colour.
Items are sent by second class recorded delivery within 14 days of being ordered. Please note that these are individually made to your preference they are not pre-made.
If you need any further help with your order please ask. Please note due to monitor differences colours can vary slightly which we are not responsible for any discrepancies.
Returns are accepted if the item is faulty but must be returned by recorded delivery within 14 days.
Please ensure any items returned are done so by recorded delivery as we cannot be held responsible for items lost in the post.
Please ensure all items are hand washed only in no higher than a 30 degree temperature this is to preserve the Swarovski® crystals.
Should any crystals become dislodged please contact us for advice we are happy to help with any issues and you must return the item by recorded signed for delivery.